Cashiers/Shop assistants urgently needed at Clicks
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Duties & Responsibilities
Job Objectives:
*To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
Knowledge:
Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times. - To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Skills:
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
Competencies:
Essential:
Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations
Desirable:
Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks
Desired Experience & Qualification
Experience:
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to:CLK1941MGR@clicks.co.za
